THE BEAUTY STORE 

Terms & Conditions 

Last Updated: September 2026

 

Welcome to The Beauty Store. By purchasing from us, using our website, placing an order through WhatsApp or social media, or visiting our physical store, you agree to the following Terms & Conditions. The terms and conditions outlined herein are governed by the laws of Zimbabwe.

 

1. PRODUCT AUTHENTICITY

The Beauty Store is committed to sourcing and selling genuine beauty, skincare, body care, hair care and wellness products from trusted suppliers and retailers.

We do not knowingly sell counterfeit products.

Packaging, labeling, ingredients, product colour or consistency may occasionally differ due to manufacturer updates, reformulations, regional packaging differences or changes made by the brand.

 

2. PRODUCT INFORMATION & SKINCARE ADVICE

We are happy to help customers understand our products, including:

- What a product is designed for 

- How to use it 

- When to use it 

- How often to use it 

- Which products may work well together 

- General skincare and body-care routines 

However, information provided by The Beauty Store, our staff, website or chatbot is for general informational purposes only and should not be considered medical or dermatological advice. Individual results vary.

Customers with allergies, sensitive skin, existing skin conditions, pregnancy-related concerns or other medical concerns should consult an appropriate healthcare professional before introducing new products. Always review the manufacturer's ingredient list and instructions before use.

 

3. PATCH TESTING

We strongly recommend patch testing new skincare and body-care products before full use, particularly products containing active ingredients.

If irritation, swelling, burning, rash or another unexpected reaction occurs, discontinue use and seek appropriate professional advice where necessary.

The Beauty Store cannot guarantee that a particular product will be suitable for every customer.

 

4. RETURNS, REFUNDS, CANCELLATIONS & EXCHANGES

 4.1 General Returns & Exchanges

Due to the hygienic and personal-care nature of our products, we generally do not accept returns or exchanges once products have been sold or collected.

Please carefully check your products before leaving the store or accepting delivery.

A product being unsuitable for your skin, not producing the desired result, or a customer changing their mind does not normally qualify for a return or refund.

If you believe you have received an incorrect, damaged or defective item, please contact us promptly and provide your order details together with clear photographs or videos where applicable. We will review the matter individually.

Nothing in this policy limits any rights customers may have under applicable consumer-protection law.

4.2 Change of Mind After Payment

Once an online order has been paid for and confirmed, the selected products may be reserved and removed from available stock for that customer.

If a customer later changes their mind, decides they no longer want the products, or fails to collect their order, this does not automatically qualify for a refund.

Because we sell beauty, skincare, body-care and personal-care products, we also maintain strict hygiene and product-integrity standards.

 

 

 4.3 Order Cancellations

If you wish to cancel an order, please contact The Beauty Store as soon as possible.

Where an order has not yet been processed, packed, reserved for an extended period or dispatched, The Beauty Store may, at its discretion and subject to applicable consumer law, approve a cancellation or store credit.

Once an order has been dispatched, collected by a courier/driver, or otherwise entered the delivery process, it cannot ordinarily be cancelled due to a change of mind.

 

4.4 Uncollected Orders

Customers are responsible for collecting paid orders within the collection period communicated by The Beauty Store.

If you are unable to collect your order within that period, please contact us so that alternative arrangements can be discussed.

Failure to collect an order does not constitute cancellation and does not automatically entitle the customer to a refund.

Products reserved for a paid order may have been unavailable for sale to other customers during that period.

If an order remains uncollected for an extended period and we have made reasonable attempts to contact the customer, The Beauty Store reserves the right to determine the appropriate next steps in accordance with applicable law.

 

4.5 Refunds Are Not Provided Simply Because:

- The customer changed their mind after purchasing. 

- The customer found the same product cheaper elsewhere. 

- The customer no longer needs or wants the product. 

- The customer purchased the wrong product despite receiving the product ordered. 

- The customer failed to collect their order. 

- The customer expected different results from a skincare, beauty or body-care product. 

- The customer dislikes the scent, texture, colour or other personal characteristic of a correctly supplied product.

 

4.6 When We Will Review a Refund or Replacement

Please contact us if:

- You received a different product from the one you ordered. 

- An item is missing from your order. 

- A product was supplied damaged or defective. 

- The Beauty Store is unable to fulfil a paid order. 

- Another circumstance arises where a refund, replacement or other remedy may be required under applicable consumer law.

Supporting photographs, videos, receipts or order information may be requested so that we can investigate the matter.

 

4.7 Approved Refunds

Where a refund is approved, it will ordinarily be processed using an appropriate available payment method.

Original delivery, courier or transaction charges that have already been incurred may not be refundable unless the refund results from an error by The Beauty Store or applicable law requires otherwise.

 

 4.8 Important

Placing and paying for an order means that you have committed to purchasing those products. Failure to collect an order or a subsequent change of mind does not automatically cancel the sale or create an entitlement to a refund.

Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded.

 

 

 

 

 

 

5. ALLERGIC REACTIONS & PRODUCT RESULTS

Skincare and beauty products can affect individuals differently.

The Beauty Store cannot guarantee specific results from any product and is not responsible for individual sensitivities or allergic reactions where the correct product was supplied.

Customers are responsible for checking ingredients where they have known allergies or sensitivities.

 

6. PRICES

All prices are displayed in US Dollars (USD) unless otherwise stated.

Prices may change without prior notice due to supplier pricing, exchange rates, shipping costs, promotions or other business-related factors.

The price confirmed at the time an order is completed will apply to that transaction.

 

7. PAYMENTS

Orders are only considered confirmed once the required payment has been received or otherwise approved by The Beauty Store.

We accept the payment methods communicated through our official store channels, including available electronic/card payment options.

Customers should ensure that payment information and references are accurate.

 

 8. PRODUCT AVAILABILITY

All products are subject to availability. Adding an item to a cart, sending an inquiry or requesting an item does not necessarily reserve that product.

Where stock is limited, products may be allocated on a first-paid, first-served basis.

If an item becomes unavailable after payment, we will contact the customer and provide the appropriate available options.

 

 

 

9. COLLECTIONS

Customers collecting orders should ensure they have received confirmation that their order is ready before travelling to collect.

Our current collection hours are:

Monday–Friday: 10:00 AM–6:00 PM

Any changes to operating or collection hours will be communicated through our official channels.

Customers may be asked to provide their name, order details or proof of purchase when collecting.

 

10. DELIVERY

Delivery may be available within Harare and to other locations depending on the order and destination. Delivery charges are separate from product prices unless explicitly stated otherwise.

Delivery times are estimates and may be affected by traffic, courier schedules, weather, public holidays or other circumstances outside our reasonable control.

Customers are responsible for providing accurate contact numbers and delivery information.

 

10.1 Intercity Delivery & Transit

Orders sent outside Harare, including orders transported to cities such as Bulawayo, may be delivered using independent bus operators, couriers or other third-party transport providers.

The Beauty Store will take reasonable care to ensure that orders are correctly prepared, securely packaged and handed over to the agreed transport provider.

Once an order has been handed to an independent transport provider, delivery may be affected by circumstances outside The Beauty Store's reasonable control, including vehicle accidents, theft, fire, loss, delays, road closures or other transport-related incidents.

If such an incident occurs, The Beauty Store will reasonably assist the customer in obtaining available information and pursuing any claim or compensation available through the transport provider.

 

Responsibility for loss or damage during transit will be determined according to the delivery arrangement, the transport provider's applicable terms and applicable consumer law.

Where available, customers purchasing higher-value orders may be offered additional transit protection or insurance before dispatch.

Nothing in this policy excludes or limits any rights or remedies that cannot legally be excluded under applicable consumer-protection law.

 

10.2 Local Delivery — Harare

The Beauty Store offers local delivery within Harare and selected surrounding areas. Delivery availability and charges depend on the customer's location and will be confirmed when the order is placed.

 

10.2.1 Delivery Information

Customers are responsible for providing the correct delivery address, location details and an active contact number.

Please double-check your delivery information before dispatch. The Beauty Store will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

If a driver has already been dispatched and the customer provides an incorrect location or changes the delivery address, an additional delivery fee may apply.

 

10.2.2 Receiving Your Order

Customers, or someone authorised by them, should be available to receive the order at the agreed delivery location.

If the driver arrives and is unable to reach the customer or no one is available to receive the order after reasonable attempts to make contact, the parcel may be returned to The Beauty Store.

A new delivery fee will apply if the order needs to be sent out again.

 

 

 

10.2.3 Checking Your Order

Customers are encouraged to check their order as soon as it is received.

If you receive an incorrect item, missing item or a product that appears to have been damaged during delivery, please contact The Beauty Store as soon as reasonably possible and provide your order details together with clear photographs or videos of the parcel and affected product.

Please do not use, open or dispose of a product that you are reporting as incorrectly supplied or damaged until our team has reviewed the issue.

 

10.2.4 Damage or Loss During Local Delivery

The Beauty Store takes reasonable care when preparing, packaging and dispatching local orders.

Where delivery is arranged by The Beauty Store, any report of loss or damage occurring during delivery will be investigated with the driver or delivery provider. Any refund, replacement or other remedy will be determined according to the circumstances and applicable consumer law.

Where a customer independently arranges and sends their own driver, courier, taxi or other representative to collect an order from The Beauty Store, the order will be considered collected by the customer once it has been correctly handed over to that person. Any subsequent transport issue should ordinarily be addressed between the customer and the transport provider they selected, subject to applicable law.

 

10.2.5 Delivery Delays

Estimated delivery times are provided as a guide and are not guaranteed.

Traffic, weather, vehicle problems, high order volumes, road conditions and other circumstances may cause delays. Where we become aware of a significant delay, we will make reasonable efforts to update the customer.

 

10.2.6 Delivery Fees

Delivery charges are separate from the cost of products unless an offer specifically states that delivery is included.

Delivery fees are based on location and will be communicated before dispatch. Once a delivery journey has commenced, the delivery fee is generally non-refundable where the driver has travelled to the location provided by the customer, except where required by applicable law.

 

11. ORDERS THROUGH SOCIAL MEDIA & WHATSAPP

Customers may communicate with The Beauty Store through our official website, WhatsApp and social-media channels.

An inquiry does not constitute a confirmed order until the order and payment have been confirmed.

For your security, please only make payments using payment instructions provided through our official channels.

 

 12. PROMOTIONS & DISCOUNTS

Promotional offers are valid only during the period stated and while stocks last.

Unless specifically stated otherwise, promotions cannot be combined with other discounts or offers.

The Beauty Store reserves the right to correct genuine pricing, typographical or promotional errors.

 

13. LOYALTY POINTS & REWARDS

Where loyalty points or rewards are offered, they are subject to the rules of The Beauty Store's loyalty programme.

Points have no cash value and cannot be exchanged for cash.

The Beauty Store may update the structure of its loyalty programme from time to time.

 

14. PRODUCT RECOMMENDATIONS

Our staff and chatbot may recommend products based on information provided by the customer, such as skin type, skincare goals, concerns, existing routine or budget.

Recommendations are guidance rather than guarantees.

Customers should not use the chatbot or staff recommendations as a substitute for diagnosis or treatment from a qualified medical professional.

 

15. CHATBOT & AUTOMATED ASSISTANCE

The Beauty Store may provide automated chatbot assistance to help customers:

- Search for products 

- Understand what products are used for 

- Learn how products are generally used 

- Compare products 

- Build general skincare or body-care routines 

- Check store policies 

- Understand ordering, payment, collection and delivery processes 

Although we aim to provide accurate information, automated responses may occasionally contain errors or may not account for an individual's specific circumstances.

Where there is uncertainty regarding an order, payment, stock availability, medical concern or store policy, customers may request assistance from a member of The Beauty Store team.

 

16. MISUSE OF PRODUCTS

Customers should use products according to the manufacturer's instructions.

The Beauty Store is not responsible for problems arising from unreasonable misuse, incorrect application, use contrary to manufacturer instructions, inappropriate mixing of products or continued use after significant irritation occurs.

 

17. CHILDREN & TEEN SKINCARE

Products marketed or recommended for children and teenagers should be selected carefully and used according to manufacturer age recommendations.

Parents or guardians are encouraged to supervise younger customers' skincare routines, particularly where active ingredients are involved.

Persistent or severe acne and other skin conditions should be assessed by an appropriate healthcare professional.

 

18. PRIVACY

Customer information provided when making purchases, arranging deliveries, joining our loyalty programme or communicating with us will be handled for legitimate business purposes such as processing orders, customer service and communicating relevant order information.

We will not intentionally disclose customers' personal information to unrelated third parties except where necessary to provide a requested service or where required by law.

 

19. CHANGES TO THESE TERMS

The Beauty Store may update these Terms & Conditions as the business, services or policies evolve.

The most recent version will apply from the date it is published or otherwise communicated.

 

 20. CONTACT & CUSTOMER SUPPORT

If you are unsure about a product, how to use it, an order, delivery, collection or any of our policies, please contact The Beauty Store through our official communication channels.

We are happy to assist before you purchase so that you can make an informed choice.

The Beauty Store

16 Bath Road, Avondale, Harare, Zimbabwe 

Phone: 0773058964 

Email: info@thebeautystore.co.zw